American Express Work From Home Customer Service Reviews

Updated April 14, 2022

Task Function

• Administrative
• Arts & Design
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• Customer Services & Support
• Instruction
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• Military & Protective Services
• Operations
• Other
• Product & Projection Management
• Research & Scientific discipline
• Retail & Food Services
• Sales
• Skilled Labor & Manufacturing
• Transportation

Chore Status

Task Status

• Current Employees
• Full-time
• Office-time
• Freelance
• Intern
• Contract

• Worldwide
• U.s. - All Cities
• - New York State
• - New York Metropolis, NY Surface area
• - Hastings-on-Hudson, NY
• - Buffalo, NY Area
• - Rochester, NY Area
• - Syracuse, NY Area
• - Alabama
• - Birmingham, AL Area
• - Huntsville, AL Area
• - Mobile, AL Surface area
• - Arizona
• - Deer Valley, AZ
• - Desert Ridge, AZ
• - Phoenix, AZ Surface area
• - Tucson, AZ Area
• - California
• - Home Gardens, CA
• - Bakersfield, CA Area
• - Los Angeles, CA Area
• - Sacramento, CA Area
• - San Diego, CA Surface area
• - San Francisco, CA Surface area
• - San Jose, CA Area
• - Colorado
• - Boulder, CO Expanse
• - Colorado Springs, CO Area
• - Denver, CO Surface area
• - Connecticut
• - Bridgeport, CT Area
• - Hartford, CT Surface area
• - District of Columbia
• - Washington, DC Area
• - Florida
• - Gainesville, FL Area
• - Jacksonville, FL Area
• - Miami-Fort Lauderdale, FL Area
• - Orlando, FL Area
• - Port St. Lucie, FL Area
• - Tampa, FL Area
• - Georgia
• - Albany, GA Area
• - Atlanta, GA Surface area
• - Columbus, GA Area
• - Savannah, GA Area
• - Hawaii
• - Hawaiian Islands Area
• - Illinois
• - Champaign, IL Expanse
• - Chicago, IL Area
• - Indiana
• - America, IN
• - Fort Wayne, IN Area
• - South Bend, IN Expanse
• - Iowa
• - Iowa City, IA Surface area
• - Kansas
• - Kansas Metropolis, MO Expanse
• - Kentucky
• - CC Maynards Settlement, KY
• - Cincinnati, OH Expanse
• - Louisville, KY Area
• - Louisiana
• - Billy Rouge, LA Area
• - Lafayette, LA Area
• - New Orleans, LA Area
• - Maine
• - Portland, ME Area
• - Maryland
• - Baltimore, Doctor Surface area
• - Massachusetts
• - Boston, MA Area
• - Pittsfield, MA Expanse
• - Providence, RI Area
• - Michigan
• - Detroit, MI Area
• - Grand Rapids, MI Expanse
• - Monroe, MI Area
• - Saginaw, MI Expanse
• - Minnesota
• - Minneapolis-St. Paul, MN Area
• - Mississippi
• - Bew Springs, MS
• - Missouri
• - Jefferson City, MO Area
• - St. Louis, MO Surface area
• - Nebraska
• - Omaha, NE Area
• - Nevada
• - Las Vegas, NV Area
• - Reno, NV Area
• - New Hampshire
• - Manchester, NH Expanse
• - New Jersey
• - Trenton, NJ Area
• - New Mexico
• - Navajo City, NM
• - Santa Fe, NM Area
• - North Carolina
• - Andrews, NC
• - Asheville, NC Expanse
• - Charlotte, NC Expanse
• - Fayetteville, NC Area
• - Greensboro, NC Area
• - Jacksonville, NC Area
• - Raleigh-Durham, NC Surface area
• - Winston-Salem, NC Area
• - North Dakota
• - Fargo, ND Area
• - Ohio
• - Cleveland, OH Expanse
• - Dayton, OH Area
• - Toledo, OH Area
• - Oklahoma
• - Oklahoma Urban center, OK Surface area
• - Tulsa, OK Area
• - Oregon
• - Albany, OR Area
• - Portland, OR Area
• - Salem, OR Area
• - Pennsylvania
• - Philadelphia, PA Area
• - Pittsburgh, PA Area
• - Rhode Island
• - Southward Carolina
• - Columbia, SC Surface area
• - Gaffney, SC Expanse
• - Greenville, SC Expanse
• - Myrtle Beach, SC Area
• - Tennessee
• - Cookeville, TN Area
• - Memphis, TN Surface area
• - Nashville, TN Area
• - Texas
• - Athens, TX Area
• - Austin, TX Surface area
• - Dallas-Fort Worth, TX Area
• - Granbury, TX Area
• - Houston, TX Area
• - Lubbock, TX Area
• - San Antonio, TX Surface area
• - Utah
• - Saint George, UT
• - Ogden, UT Area
• - Provo, UT Area
• - Common salt Lake City, UT Expanse
• - St. George, UT Area
• - Virginia
• - Norfolk, VA Area
• - Richmond, VA Area
• - Roanoke, VA Expanse
• - Washington Country
• - Seattle, WA Surface area
• - West Virginia
• - Huntington, WV Area
• - Wisconsin
• - Greenish Bay, WI Area
• - Madison, WI Area
• - Milwaukee, WI Area
• - Stevens Point, WI Area
• People's democratic republic of algeria - All Cities
• - Tiaret
• - Ed Dredouz
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• - Buenos Aires
• - Punta Indio
• - Republica Argentine republic
• - Federal Capital
• - Buenos Aires, Argentina Expanse
• - Misiones
• - Posadas
• Australia - All Cities
• - New South Wales
• - Sydney, Australia Expanse
• - Queensland
• - Brisbane, Australia Area
• - Victoria
• - Melbourne, Australia Area
• - Western Australia
• - Perth, Australia Area
• Austria - All Cities
• - Vienna
• - Vienna, Republic of austria Surface area
• Bahrain - All Cities
• - Al Manamah
• - Ar Rifā', Bahrain Surface area
• Belgium - All Cities
• - Brussels
• - Brussels, Belgium Area
• - Flemish Brabant
• Benin - All Cities
• - Parakou, Benin Area
• Brazil - All Cities
• - Acre, Brasil
• - Cruzeiro practice Sul, Acre
• - Bahia
• - Eunápolis
• - Feira de Santana
• - Nova Viçosa
• - Salvador, Bahia
• - Ceará
• - Fortaleza, Brazil Area
• - Minas Gerais
• - Belo Horizonte, Minas Gerais
• - Uberlândia
• - Paraná
• - Curitiba, Brazil Area
• - Pará
• - Belém, Brazil Area
• - Pernambuco
• - Recife, Brazil Area
• - Rio de Janeiro
• - Rio de Janeiro, Brazil Area
• - São Paulo
• - Sao Paulo, Brazil Area
• Burma - All Cities
• - Kachin
• - Mum
• Canada - All Cities
• - Alberta
• - Calgary, AB, Canada Area
• - British Columbia
• - Fort Saint John, BC
• - Vancouver, BC, Canada Area
• - Manitoba
• - Winnipeg, MB, Canada Surface area
• - New Brunswick
• - Saint John, NB, Canada Area
• - Nova Scotia
• - Sydney, NS
• - Halifax, NS, Canada Area
• - Ontario
• - London, ON, Canada Area
• - Ottawa, ON, Canada Expanse
• - Toronto, ON, Canada Surface area
• - Quebec
• - Montreal, QC, Canada Surface area
• China - All Cities
• - Guangdong
• - Guangzhou, Red china Surface area
• - Shanghai
• - Shanghai, China Area
• Colombia - All Cities
• - Atlántico
• - Barranquilla, Colombia Area
• - Bogota
• - Bogota, Republic of colombia Surface area
• Costa rica - All Cities
• - San Jose
• - San Jose, Costa Rica Area
• Republic of croatia - All Cities
• - Grad Zagreb
• - Zagreb, Croatia Area
• Czech Republic - All Cities
• - Prague
• - Prague, Czech Democracy Expanse
• Democratic Commonwealth of Congo - All Cities
• Denmark - All Cities
• - Upper-case letter Region
• - Copenhagen, Denmark Area
• Ecuador - All Cities
• - Manabi
• - Manta, Ecuador Area
• Egypt - All Cities
• - Cairo Governorate
• - Cairo, Arab republic of egypt Area
• Finland - All Cities
• - Southern Republic of finland
• - Helsinki, Finland Area
• French republic - All Cities
• - Auvergne - Rhône-Alpes
• - Lyon
• - Ile-de-French republic
• - Paris, France Surface area
• - Normandy
• - European union
• - Occitanie
• - Toulouse, French republic Expanse
• - Pays de la Loire
• - Nantes
• - Provence-Alpes-Cote d'Azur
• - Nice, France Area
• Georgia - All Cities
• - T'bilisi
• - Tbilisi, Georgia Expanse
• Germany - All Cities
• - Bavaria
• - Munich, Bavaria
• - Berlin
• - Berlin, Frg Area
• - Hamburg
• - Hamburg, Deutschland Area
• - Hesse
• - Frankfurt, Germany Area
• - N Rhine-Westphalia
• - Dusseldorf, Federal republic of germany Area
• - Saxony-Anhalt
• - Börde-Hakel
• Ghana - All Cities
• - Greater Accra
• - Accra, Republic of ghana Area
• - Northern
• - Tamale, Ghana Area
• Greece - All Cities
• - Attica
• - Athens, Greece Area
• Hong Kong - All Cities
• - Hong Kong, Hong Kong Surface area
• - Tsuen Wan, Hong Kong Area
• - Yung Shue Wan, Hong Kong Area
• India - All Cities
• - Bihar
• - Patna, India Area
• - Chandigarh
• - Chandigarh
• - Delhi
• - New Delhi, Republic of india Area
• - Gujarat
• - Surat
• - Ahmadabad, Republic of india Area
• - Haryana
• - Karnāl
• - Karnataka
• - Bangalore Rural
• - Bangalore, India Surface area
• - Kerala
• - Cochin, India Expanse
• - Madhya Pradesh
• - Indore, India Area
• - Maharashtra
• - Navi Mumbai
• - Mumbai, India Area
• - Pune, Republic of india Area
• - Orissa
• - Bhubaneshwar
• - Rajasthan
• - Jaipur, Republic of india Area
• - Tamil Nadu
• - Chennai, Republic of india Area
• - Telangana
• - Hyderabad, India Area
• - Uttar Pradesh
• - Gurgaon, Uttar Pradesh
• - Kanpur Nagar
• - Urgaon
• - West Bengal
• - Char Bidyarabad
• - Gur Gram
• - South Twenty Iv Parganas
• - Calcutta, India Expanse
• Republic of ireland - All Cities
• - Dublin
• - Dublin, Republic of ireland Area
• Israel - All Cities
• - Jerusalem
• - Beersheba, Israel Expanse
• - Tel Aviv
• - Tel Aviv-Yafo, State of israel Surface area
• Italia - All Cities
• - Lazio
• - Rome, Italy Area
• - Lombardy
• - Milan, Italy Surface area
• Nippon - All Cities
• - Tokyo
• - Tokyo, Japan Area
• Kenya - All Cities
• - Central
• - Nakuru, Republic of kenya Area
• Malaysia - All Cities
• - Kuala Lumpur
• - Kuala Lumpur, Malaysia Area
• - Perak Darul Ridzuan
• - Ipoh, Malaysia Area
• - Selangor Darul Ehsan
• United mexican states - All Cities
• - Aguascalientes
• - Aguascalientes, Aguascalientes
• - Baja California
• - Mexicali
• - Tijuana, Mexico Expanse
• - Chihuahua
• - Ciudad Juarez
• - Chihuahua, Mexico Area
• - Coahuila
• - Torreón, Coahuila
• - Guanajuato
• - León, Guanajuato
• - Guerrero
• - Acapulco de Juárez
• - Jalisco
• - Puerto Vallarta
• - Guadalajara, Mexico Expanse
• - Morelos
• - United mexican states City, United mexican states Area
• - México
• - Ecatepec de Morelos
• - Nuevo León
• - Monterrey, United mexican states Area
• - Puebla
• - Puebla
• - Querétaro
• - Querétaro, Querétaro
• - Sonora
• - Hermosillo, Sonora
• - Veracruz
• - Veracruz, Mexico Area
• - Yucatán
• - Mérida, Yucatán
• - Quintana Roo, Yucatán
• Mozambique - All Cities
• - Maputo Province
• - Maputo, Mozambique Area
• Netherlands - All Cities
• - Friesland
• - Veenwouden
• - Due north Holland
• - Amsterdam, Netherlands Area
• - South Holland
• - The Hague, Netherlands Area
• New Zealand - All Cities
• - Auckland
• - Auckland, New Zealand Area
• Nigeria - All Cities
• - Lagos
• - Lagos
• Sultanate of oman - All Cities
• - Muscat Governorate
• - Muscat, Sultanate of oman Area
• Islamic republic of pakistan - All Cities
• - Islamabad
• - Rāwalpindi, Pakistan Area
• - North-West Borderland
• - Lond
• - Punjab
• - Multān, Pakistan Area
• Panama - All Cities
• - Panamá
• - Panama City, Panama Area
• Philippines - All Cities
• - Benguet
• - Philippine
• - Laguna
• - Manila, Philippines Area
• - Manila
• - National Capital Region
• - Rizal
• Portugal - All Cities
• - Lisbon
• - Lisbon, Portugal Expanse
• Romania - All Cities
• - Cluj
• - Cluj-Napoca, Romania Area
• Russia - All Cities
• - Moskva
• - Moscow, Russian federation Surface area
• Saudi Arabia - All Cities
• - Makkah Province
• - Mecca, Saudi Arabia Surface area
• - Riyadh Province
• - Riyadh, Kingdom of saudi arabia Area
• Singapore - All Cities
• - Singapore, Singapore Area
• - Central
• - East
• S Africa - All Cities
• - Gauteng
• - Johannesburg, South Africa Area
• South Korea - All Cities
• - Soul
• - Seoul, Southward Korea Area
• Spain - All Cities
• - Castile-La Mancha
• - Madridejos
• - Catalonia
• - Barcelona, Kingdom of spain Expanse
• - Madrid
• - Madrid, Espana Area
• Sri Lanka - All Cities
• - Northward Western
• - Colombo, Sri Lanka Expanse
• - Western
• Sweden - All Cities
• - Stockholm
• - Stockholm, Sweden Area
• Switzerland - All Cities
• - Geneva
• - Geneva, Switzerland Area
• Taiwan - All Cities
• - T'ai-pei
• - Tainan, Taiwan Area
• Thailand - All Cities
• - Krung Thep Mahanakhon
• - Bangkok, Thailand Area
• Uganda - All Cities
• - Jinja
• - Kampala, Uganda Area
• United Arab Emirates - All Cities
• - Dubai
• - Dubai, United Arab Emirates Area
• United Kingdom - All Cities
• - England
• - Birmingham, United Kingdom Surface area
• - Brighton, Britain Area
• - Bristol, U.k. Area
• - Crewe, United Kingdom Expanse
• - Leeds, United Kingdom Surface area
• - London, United Kingdom Expanse
• - Manchester, United Kingdom Area
• - Preston, United kingdom of great britain and northern ireland Area
• - Slough, United Kingdom Area
• - Southampton, Britain Area
• - Scotland
• - Aberdeen, United Kingdom Area
• - Glasgow, United Kingdom Area

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Institute 421 of over 13,005 reviews

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Stephen J Squeri

149 Ratings

What people are maxim about American Express

Ratings past Demographics

This rating reflects the overall rating of American Express and is not affected by filters.

Race / Ethnicity

• Race / Ethnicity
• Gender
• Sexual Orientation
• Disability
• Parent or Family Caregiver
• Veteran Status

Want more demographic options?

1. Sometime Employee, more than than five years

   Pros

   - PTO, sick time - 5% 401k matching - xx calendar week maternity leave - tuition reimbursement

   Cons

   -very corporate culture that seems outdated

2. Quondam Employee, more than viii years

   Great for experience

   Mar 24, 2022 - Customer Service Representative

   Recommend

   CEO Approval

   Business Outlook

   Pros

   Proficient benefits offered including 401k

   Cons

   Direction and leadership turn a blind eye to inappropriate behavior

Join the American Limited squad

3. Pros

   Pay is great. Benefits are amazing, co-workers are super friendly and helpful. If you have the option to work from home, then it'd very platonic company to work for. A lot of room for growth.

   Cons

   Direction is alright. They are too focused on metrics and numbers and harass you basically to make offers. Customers can be very entitled besides peculiarly if you piece of work with the platinum menu. Also I resigned from American Limited and had documentation to testify information technology and yet they were telling other employers I applied to that they terminated me which caused me issues getting a job afterward. So I thought that was a bit unprofessional.

   Continue reading

4. Had to do this

   Apr 5, 2022 - Customer Service Representative (CSR)in Sunrise, FL

   Recommend

   CEO Approval

   Concern Outlook

   Pros

   Neat Pay, Great Schedule, Flexibility

   Cons

   none, none, none, none, none

5. Nifty Workplace

   Mar 11, 2022 - Business relationship Manager

   Recommend

   CEO Approval

   Business organisation Outlook

   Pros

   Diverse and Flexible opportunities. Fair and equitable treatment and pay.

   Cons

   same ruby-red-tape as anywhere else.

6. Current Employee, less than i yr

   Nifty company!

   Feb ix, 2022 - Virtual Customer Service Representativein Atlanta, GA

   Recommend

   CEO Approval

   Business concern Outlook

   Pros

   Great company to work for! Great pay, bonus and benefits!

   Cons

   A bit unorganized when it comes to when it comes to new products.

7. Great culture

   Feb 5, 2022 - Customer Service Representative

   Recommend

   CEO Approval

   Business Outlook

   Pros

   management understands how to do things the right way. some people nevertheless know how to do business organisation!

   Cons

   work life balance. tin exist long hrs

8. Great Place to Piece of work

   Jan 25, 2022 - Senior Business relationship Managerin Atlanta, GA

   Recommend

   CEO Approval

   Business Outlook

   Pros

   Great benefits. Virtual piece of work locations. People are great.

   Cons

   Job opportunities limited outside office locations.

9. Former Employee, more than 10 years

   Not worth the stress

   Feb 10, 2022 - Customer Service Representativein Sunrise, FL

   Recommend

   CEO Approval

   Business Outlook

   Pros

   Benefits are decent. Coworkers are awesome

   Cons

   The stress level was horrible. Really took a toll on my well being. I retrieve they expect the humans to be robots. Firing people all over the identify. Over 15 years with the visitor means nix, they really don't care nearly the employees. It has changed so much in the past 2 years, not the aforementioned company I started with for sure.

   Continue reading

10. Current Employee, more than 8 years

    My opinion

    Jan 12, 2022 - Account Managing director

    Recommend

    CEO Blessing

    Business organisation Outlook

    Pros

    A big corporeality of PTO

    Cons

    Pay inequality within the company

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Source: https://www.glassdoor.com/Reviews/American-Express-Customer-service-Reviews-EI_IE35.0,16_KO17,33.htm

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